Terms and conditions

General terms and conditions for the online store
  1. General
    (1) These terms and conditions apply to all contracts, deliveries and other services from
E-Mail: u.bell@ursulamariabell.com
UMB Life Ltd.
ul. Sofia 1
9000 Varna
Phone:  +359 (0)87 693 8985
(hereafter: “seller”) concerning the online store https://ursulamariabell.com/ and all sub-domains belonging to the domain. Differing specifications from the customer do not apply unless the seller confirms as such in writing. Individual agreements between the seller and the customers always take priority.
(2) The terms and conditions between the seller and the customers are subject to the law of Bulgaria. For any consumer, this choice of law applies only to the extent that the consumers are not deprived of the guaranteed protection provided by mandatory legal provisions of the state in which the consumer has his ordinary residence. Application of the UN Sales Convention is excluded.
(3) The language of the contract is English.
(4) The place of jurisdiction is Sofia, Bulgaria, provided that the customer is a trader or a legal entity under public law or special fund under public law. The same applies if a customer has no general jurisdiction in Bulgaria or the domicile or ordinary residence at the time the claim is raised are not known.
(5) We deliver to the following countries: please use the contact form to ask for the current list
(6) Customers have the possibility to use an alternative dispute resolution. The following link from the EU Commission (also referred to as the OS platform) contains information on online dispute resolution and serves as a central point of entry for the extrajudicial settlement of disputes arising from online purchase contracts: ec.europa.eu/consumers/odr.
  1. Subject matter of contract and conclusion of contract
    (1) The seller offers the customer new and used goods, especially online products to purchase at the online storehttps://ursulamariabell.com/.
(2) When purchasing at the online store, a contract of sale is only concluded upon the acceptance of the customer’s order by the seller. Prices marked on the online shop do not constitute an offer in the legal sense. The customer will receive confirmation of the receipt and the acceptance of the order by email.
The customer also has the possibility to request information from the seller regarding a specific article by telephone or by e-mail, fax or letter. Upon receipt of such a request, the seller shall submit a corresponding offer to the customer by e-mail, letter or fax. A contract is not concluded until the customer accepts this offer.
(3) The contract text is stored. However, it is not accessible to the customer. The buyer can access the contract text under “My account”.
  1. Prices, shipping costs, VAT and payment
    (1) For orders from the online store, the prices listed there apply. All prices contain the legal value added tax.
(2) The prices do not include shipping and packaging costs, which the customer shall be informed about before being charged for the order.
The amount of the shipping costs depends on the weight and the dimensions of the goods as well as the requested destination.
(3) Delivery is made by the seller to the customer once payment is made through one of the following methods, as chosen by the customer: advance payment (using bank transfer, Paypal, credit card), cash on delivery, EC card / direct debit, on account.
If the customer chooses payment by bank transfer, the payment is due no later than 7 calendar days after conclusion of the contract.
In the case of delivery on account, payment shall be due no later than 7 calendar days after the invoice has been issued.
If payment is effected by cash on delivery, the purchase price plus shipping costs and cash on delivery fees shall be due upon delivery and presentation of the COD bill by the contracted transport company.
(4) If a customer defaults on its payment obligations, the seller can claim compensation for damages under the statutory provisions and / or rescind the contract.
(5) The seller will always issue the customer with an invoice which shall be handed over upon delivery of the goods or received otherwise in text form.
  1. Delivery and transfer of risk
    (1) The ordered goods shall be delivered to the address submitted by the customer, provided that nothing different is agreed contractually. The delivery will be made from the manufacturer.
(2) The availability of individual goods is stated in the item descriptions. Goods available at storage will be dispatched by the seller within 7 working days after payment order, provided that nothing else is expressly agreed (with advance payment using bank transfer: within 7 working days after receipt of payment). If the goods are marked as not in stock when sold through the online store, the seller endeavours to deliver the goods as quickly as possible. Statements made by the seller regarding the date of delivery are not binding, provided that the delivery date was not exceptionally agreed as binding by the seller.
(3) The seller reserves the right to make partial deliveries, provided that this appears advantageous for efficiently processing the order and the partial deliveries are not exceptionally unreasonable for the customer. The customer will not be charged for additional expenses incurred by partial deliveries.
(4) The seller reserves the right to release themselves from the duty to fulfill the contract if the goods are to be delivered by a supplier on the day of dispatch and the delivery does not take place in whole or in part. This reservation of delivery therefore only applies if the seller is not responsible for the delivery not taking place. The seller is not responsible for the delivery not taking place, insofar as a so-called congruent covering transaction was concluded in good time with the supplier to fulfill the contractual obligations. If the goods are not delivered, the seller shall inform the customer about this fact and refund the purchase price as well as shipping costs already paid.
The risk of accidental loss and accidental deterioration of the goods transfers when they are handed over to the customer. If the customer is a company, the risk of accidental loss and accidental deterioration of the goods as well as the risk of delay transfers, in the case of delivery by carrier, with the delivery of the goods to the carrier, the freight contractor or another person appointed to deliver.
  1. Reservation of title
    The delivered goods remain the property of the seller until all claims arising from the contract are fulfilled; if the customer is a legal entity under public law or special fund under public law or a company carrying out its commercial or independent professional activity, it is also to settle claims from the current business relationship until all claims which the seller is entitled to in connection with the contract are settled.
  2. Offsetting , right of retention
    (1) The customer only has the right of retention if its counterclaims are acknowledged by the seller or established legally as final and absolute.
(2) The customer is only authorized to exercise a right of retention insofar as its counterclaim is based on the same contractual relationship.
  1. Liability for material defects and defects of title
    (1) If defects exist, the customer is entitled to statutory warranty rights as stipulated in the following provisions.
(2) Damages which are brought about through the customer’s improper actions in assembling, attaching, servicing or storing the goods provide no grounds for claims under warranty against the seller.
The customer can find information on proper usage in the manufacturer’s instructions.
(3) Customers are to report defects to the seller within a warranty period of two years for new goods or one year for used goods.
If the customer is a company, the warranty period is one year for new goods. There is no warranty for used goods for companies.
The above limitations on liability do not apply if the seller has fraudulently concealed a defect or has given a quality guarantee for the goods. The above limitations on liability also do not apply for customer damage claims which seek compensation for bodily harm or impairment of health due to a fault for which the seller is responsible or which are attributable to wilful or wantonly negligent behaviour of the seller or persons assisting in the performance of its obligations.
(4) If defects exist and were claimed in good time, the seller is entitled to subsequent cure. If the cure fails, the customer is authorized to reduce the sale price or to rescind the contract. Furthermore, the statutory provisions apply.
  1. Obligation to inform about damage in transit
    If goods are delivered with obvious damage to the packaging or the contents, the customer should complain about this immediately to the carrier/freighter, without prejudice to its rights under guarantee (§ 7) and immediately get in contact with the seller by email or another way (fax/post), so that these rights can be protected when dealing with the carrier/freighter.
  2. Exclusion of liability
    (1) Beyond liability for property and legal defects, the seller has unlimited liability insofar as the cause of the damage is based on intent or gross negligence. He is also liable for negligent breaches of fundamental obligations (duties, the breach of which endangers the achievement of the contract aim) as well as for the breach of cardinal duties (duties which are essential for the proper execution of the contract and for which the customer relies on regular fulfillment), but in each case only for foreseeable damages typical to the contract. The seller is not liable for negligent breaches other than breaches of the above duties.
(2) The restrictions on liability in the above paragraph do not apply to injury to life, body and health, for a defect following the acceptance of a guarantee of the property and conditions of the product and for fraudulently concealed defects.
(3) If the seller’s liability is excluded or limited, this also applies for the personal liability of its personnel, representatives and auxiliary persons.
Cancellation policy
(1) Right to cancel
You have the right to revoke this contract within a period of fourteen days without giving reasons.
The period of revocation shall be fourteen days from the date on which you or a third party indicated by you, other than the carrier, have or has taken possession of the goods.
To exercise your right of revocation, you have to inform us
E-Mail: u.bell@ursulamariabell.com
UMB Life Ltd.
ul. Sofia 1
9000 Varna
by means of a clear statement (for example an e-mail or a letter or fax) about your decision to revoke this contract. You can use the enclosed sample revocation form, which however is not required.You can also fill out and submit the sample revocation form or another clear declaration on our website https://ursulamariabell.com/ electronically. If you use this option, we will send you a confirmation of the receipt of such a revocation immediately (e.g. by e-mail). To observe the revocation period, it is sufficient to send the revocation before the end of the revocation period.
(2) Consequences of cancellation
If you revoke this agreement, we will refund you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favourable standard delivery offered by us) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such refund, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for these repayment fees. We may refuse the refund until we have received back the goods or until you have demonstrated that you have returned the goods, whichever is earlier.
You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days. You bear the direct costs of returning the goods.
You shall only be liable for any loss of value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.
Withdrawal form
If you want to revoke the contract, please fill out this form and send it back to us:
E-Mail: u.bell@ursulamariabell.com
UMB Life Ltd.
ul. Sofia 1
9000 Varna
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) ……………………………….ordered on (*) / received on (*) ………………….
Name of consumer (s) ………………………
Address of the consumer (s) ………………………
Signature of the consumer (s) (only for communication on paper) ………………………
Date ………………………
(*) Delete as appropriate.